Why the Tow Destination Matters
A tow is only the first half of a breakdown. The second half is getting the car fixed, and that is where a typical tow company hands you off to somebody else. You end up with one bill for the truck, a second bill for the yard, and a third from whatever shop finally looks at the car.
When the tow truck and the garage share an address, the handoff disappears. Your car comes off the truck and goes straight into our queue. There is no impound-style storage clock running while you wait for a quote, and no one has to coordinate a second tow between the yard and the repair bay.
If you would rather go somewhere else, that is your call. We deliver to your home, a dealership or another shop of your choice.
How an Emergency Tow Works, Start to Finish
- You call dispatch. Tell us where you are, what the vehicle is and what happened. Cross streets, a mile marker or a business name are enough.
- We confirm the truck type. Front-wheel-drive sedans can go on a wheel-lift. AWD, lowered, electric and non-running vehicles go on the flatbed.
- You get a real ETA. We tell you which truck is coming and roughly how long. If the situation changes, we call you back.
- The driver inspects and loads. The driver walks around the car, notes pre-existing damage with you, and secures it with proper straps.
- We tow to your destination. Most customers choose our shop at 1007 Logan Ave. You can ride along if the cab has a seat.
Wheel-Lift or Flatbed: Which Truck We Send
Wheel-lift wrecker
Quick to hook up and compact enough for tight streets and low garages. Good for most front-wheel-drive cars with working steering.
Flatbed (rollback)
The whole vehicle rides on the deck. Required for AWD, 4×4, EVs, lowered cars and anything that will not roll freely.
If you are not sure what your car needs, just describe it. Dispatch would rather ask three extra questions than send the wrong truck and lose you a half hour.
When to Call for an Emergency Tow
Call when it is not safe or sensible to keep driving. Common reasons we hear on this line:
- The engine overheated and the temperature gauge is pinned in the red.
- Brakes feel soft, grind, or the pedal sinks toward the floor.
- A warning light came on and the car is in limp mode or will not shift.
- The car cranks but will not start, or will not crank at all after a jump.
- A tire is shredded and the spare is missing, flat or a different size.
- A collision left the car leaking fluid or with bent steering parts.
If you are sitting on a live shoulder or in a travel lane, tell the dispatcher first. We treat that as a priority call, and our I-90 breakdown guide explains what to do while you wait.
What It Costs
| Item | How we price it |
|---|---|
| Hook-up and local miles | Quoted upfront by phone before we roll |
| Per-mile rate for longer tows | Quoted upfront by phone |
| After-hours surcharge | None hidden. Any after-hours charge is stated on the call |
| Storage when repaired with us | $0 while the vehicle is being serviced |
You will hear the full number before a truck leaves our yard. See how towing is priced for what drives the total.
Details verified October 2026. Final numbers are always confirmed by phone before a truck rolls.
What Dispatch Will Ask You
- Your exact location, plus the direction of travel if you are on a highway
- Year, make and model, and whether it is front-, rear- or all-wheel drive
- Whether the car runs, steers and rolls
- How many people are with you, and whether anyone needs the cab
- Where you want the vehicle taken
“The most expensive tow is the one that ends in the wrong place. If you ask us to bring it to the shop, you meet the mechanic the same day and never pay to move it twice.”
Dispatch Manager, Logan Automotive & Tire
Last updated: October 29, 2026