Landmarks That Help Us Find You
The tollway has few cross streets, so dispatchers lean on landmarks. Here are the ones that matter around Belvidere:
- Belvidere Oasis: the service plaza on the tollway. If you made it to the Oasis, tell us which side you are on.
- Genoa Road interchange: a common reference point for calls near Belvidere.
- Irene Road interchange: another local reference we hear often.
- Direction of travel: eastbound toward Chicago or westbound toward Rockford and Madison.
Do not guess a mile marker. If you are not sure, tell us the last sign you saw. Many phones can share an exact location, and our form includes a one-tap GPS button.
What We Do Differently on a Highway Call
- We prioritize you. A vehicle on a live shoulder gets moved up the queue.
- We position the truck as a shield. The truck parks behind your car with lights flashing, so approaching drivers see us.
- We load fast. Cars are loaded onto the flatbed with tight, efficient steps, since time at the roadside is risk.
- You ride in the cab where possible. It is safer than waiting outside.
- We exit at the nearest safe point. From there we take you to the destination you chose.
Scott’s Law: Why Drivers Need to Move Over
Illinois has a Move Over law, known as Scott’s Law. It requires drivers to slow down and move over when they approach a stopped emergency vehicle with its lights flashing, and the protection also extends to other vehicles stopped with hazard lights on, including tow trucks. Moving over gives roadside workers room to stand. If you cannot change lanes safely, slow down well below the limit.
We mention it because tow drivers work inches from traffic. Our I-90 breakdown guide explains what drivers can do to stay safe while waiting.
After the Tow: Repairs Close to the Tollway
Common tollway failures include blown tires at speed, overheated engines in summer traffic and batteries that die at rest stops. Our flat tire and auto repair services are set up for them. A car towed off the tollway can come straight to our bay, with no storage fee while the repair is in progress.
“A highway call has no room for chit-chat. We ask the four questions that matter, send the truck and keep talking to you until we see your hazards.”
Dispatch Manager, Logan Automotive & Tire
Last updated: October 29, 2026
